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Placing an order
When you place an order, you agree to provide accurate contact and shipping details. You’ll receive a confirmation after payment. Orders can’t be modified once shipped.
💡 Double‑check your address before checkout.
2
Shipping & delivery
Processing takes 1–3 business days. Delivery depends on location and carrier. Tracking is provided when available. Carrier delays are beyond our control.
📌 If marked “delivered” but missing, check neighbors first.
3
Cancellations
Orders may be cancelled only before shipment. Once shipped, you’ll need to follow the return process (if eligible).
⚠️ Cancellation depends on shipment status at the time of request.
4
Returns eligibility
Items may be returned if:
- Request within 30 days of delivery
- Unused, in original packaging
- Proof of purchase provided
📎 Keep the original box until you’re sure.
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Refunds
Refunds are issued after inspection to the original payment method. Processing takes 3–10 business days depending on your bank. Shipping fees non‑refundable unless our error.
⏱️ Timing varies by card issuer.
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Exchanges
Exchanges depend on stock. If unavailable, refund or store credit may be offered. Include your preferred replacement in your request.
7
Damaged / incorrect items
Contact us within 48 hours of delivery with order number and photos. We’ll arrange a replacement or refund after review.
⚠️ Late claims may not be eligible.
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